01Shipping

• Where we deliver: addresses within Malaysia.
• Shipping fee: calculated at checkout based on the weight of your order and the delivery address. You see the full amount before you pay.
• When we ship: orders are prepared after your payment is confirmed. Delivery time depends on your location and the courier, so the time shown at checkout is an estimate.
• Tracking: once your parcel is sent, we share the tracking details so you can follow it.

We are not responsible for delays caused by couriers, public holidays, weather or events outside our control — but if a parcel seems stuck, contact us and we will chase it with the courier for you.

02Vendor & partner orders

• Marketplace vendors: some products on até·komë are sold by independent vendors. Their items are packed and shipped by the vendor, and the vendor's name is shown on the product page.
• Partner links (Shopee, Trip.com, AliExpress and others): when you buy through one of these links, your order is made on that platform. Delivery, returns and refunds follow that platform's own rules, and their customer service handles the order.

03Receiving your parcel

• Check the parcel when it arrives. If the box is crushed, wet or opened, take photos before unpacking.
• We recommend recording a short unboxing video — it makes any damage claim quick and easy to approve.
• Report missing or damaged items to us within 14 days of receiving the parcel.

04Returns

We accept returns for products that arrive defective or damaged, within 14 days of receipt.

• Contact us first by WhatsApp or support@atekome.com with your order number, a description of the problem and photos or video.
• Once approved, return the item in its original packaging with all accessories, manuals and proof of purchase.
• Please don't send items back before we confirm — parcels without a return approval may be delayed or refused.

05Refunds

• After we receive and inspect the returned item, we will offer a replacement or a refund.
• Refunds are processed within 14 business days after the item is verified, to your original payment method.
• Your bank or card provider may take a few extra days to show the refund in your account.

06Warranty

Many products come with a manufacturer's warranty; where it applies, the period is shown on the product page or in the box. If something develops a fault, contact us — as broadcast professionals we will help you troubleshoot first and, if needed, handle the warranty claim with the brand or distributor.

07Cancellations

Need to cancel? Contact us as soon as possible. If your order hasn't been shipped yet, we will cancel it and refund you in full. Once an order has been shipped, it can no longer be cancelled.